20 Top Instagram Quick Reply Examples for Businesses

In its early years, Instagram was a casual social network for sharing photos. Its engaging visual content appealed to both users and businesses, and the platform now includes various business-oriented features, such as Instagram quick replies. This article will explain what they are, how to create them, and provide 20 examples for efficient customer communication.

A Brief Introduction

Instagram Quick Replies are text shortcuts that allow users to respond to DMs with pre-saved templates. You can create them from scratch or choose a frequently used response to save.

While every customer is unique, certain questions are commonly asked. After identifying these questions, Instagram Business account users can save quick replies accordingly.

Benefits of Quick Replies on Instagram

Instagram quick replies help businesses respond swiftly and consistently, offering three main benefits. Firstly, quicker responses save time for both users and customers. Secondly, they ensure consistent information and brand voice. Lastly, they allow users to handle multiple DMs efficiently.This feature is available only for Instagram Business accounts and can be accessed from iPhone, Android devices, and desktops.

How to Set Up Quick Replies on Instagram

Setting up quick replies on Instagram is straightforward. Open your Instagram Business app and follow these steps:

where to find the instagram quick replies feature

1. Tap the menu button on your profile and select Settings.

2. Select Business.

3. Select Saved replies.

4. Tap the plus button to add a new quick reply.

5. Enter a shortcut and a message, then tap the check mark to save.

Creating quick replies is that simple. Need some inspiration? Here are some Instagram quick reply examples you can use.

Instagram Quick Reply Examples

The most popular use for Instagram quick replies is greeting new followers. However, there are many other uses. Below are examples categorized for different purposes.

quick replies on instagram: common use cases

Greetings and Goodbyes

Businesses providing support via Instagram often need to greet and say goodbye to customers. Here are some examples:

- Standard Greeting: 👋 Hello [customer name], I am [agent name]. How can I assist you today?

- Delayed Response: 👋 Hi! We’ve been very busy and couldn't reply sooner. Sorry for the wait!

- Offline: 👋 Hi! We received your message while offline. Apologies for the delay!

- Further Inquiries: Thanks for reaching out. Is there anything else I can help you with?

- Close Conversation + Rating Request: Thanks for contacting us. Could you leave a review of your experience with [Company name]? 🙂 We’d love your feedback: [Link]

FAQ

Having quick replies for frequently asked questions ensures customers get the information they need promptly:

- Business Hours: 📆 We are open Monday to Friday, 10:00 a.m. to 6:00 p.m.

- Address: 📍 You can find us at [Address].

- Appointment: We’re happy to set an appointment! Please choose a date here: [Link].

- Careers: We’re always looking for passionate people to join us. ⛵️ Send your resume to [email address]. We look forward to hearing from you!

- Product-Specific: Chat Breezes supports integrations with multiple platforms. Check the full list here: [Link].

Sales

Clear information about sales inquiries can turn a potential customer into a satisfied one:

- Pricing: We offer various monthly packages: Starter, Pro, Business, and Enterprise. Check them out here: [Link].

- New Customer: Hey, [contact name]. Thanks for reaching out. Please leave your phone number so our agent can assist you.

- Special Deals: For a limited time, get 360dialog WhatsApp API + Chat Breezes inbox for just $5/month, plus WhatsApp fees. 🗣 Don’t miss out!

- Cancellation: ✅ You can cancel anytime without extra charges. Just contact us to proceed.

- Return Policies: ✅ Return your item for a full refund. No questions asked. More info here: [Link].

Updates

Keep customers informed with quick replies about updates and changes:

- Platform Maintenance: ⚠️ Notice: Our platform will be down for maintenance on Monday, 02/05/2022. We’ll be quick. Sorry for any inconvenience!

- Product Back in Stock: Hey! 🎉 [product name] is back in stock! Purchase it now at our online store: [link].

- New Release: Exciting news: We’re releasing an update next Friday at 8:00 a.m. with new features 🙌 . More info coming soon. Subscribe here: [Link].

- Technical Difficulties: 💥 Oops! We’re experiencing technical difficulties. We’re working on it and will resolve it soon. Sorry for the inconvenience!

- Problem Fixed: 🔧 The issue has been fixed. You can use our platform as usual. Thanks for your patience!

These 20 Instagram quick reply examples can help businesses answer common questions efficiently. Copy them or create your own to improve your Instagram customer interactions.

For businesses growing rapidly, quick replies might not be enough. If you need an Instagram DM inbox with multi-user access, Chat Breezes has integration with Instagram DM API. Learn more here.